We want concerns to be dealt with clearly and fairly. Please email amir@arimexestates.co.uk with the subject line “Formal complaint”.
What to include
Include your name, contact details, the property or booking reference if relevant, a clear description of what happened, any supporting documents and the outcome you are seeking. Please do not send bank-card details or unrelated sensitive information.
What happens next
We will acknowledge the complaint as soon as reasonably practicable, tell you who is handling it and explain any further information needed. We will review the relevant records and provide a written response when the review is complete. Complex matters may require additional time, in which case we will keep you informed.
External routes
This website does not claim membership of a property redress scheme or Client Money Protection scheme. If a verified external scheme or legal route applies to your particular matter, we will provide the relevant details. Nothing on this page limits any statutory right you may have.
Alternative contact
You can also call +44 7840 297026, but sending the details by email helps us keep an accurate record.